Grievance Redressal System


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The grievance Redressal System is a vital part of any administration. It is the responsibility of the College Administration to provide a secure and contented environment to its Students. The Student Grievance Redressal Committee has been formed in Digboi College in compliance with section 5, University Grants Commission (Redress of Grievances of Students) Regulations, 2019 (hereinafter referred as UGC Regulations, 2019). The committee intends to redress the grievance with the highest standard of integrity, fairness, and with confidentiality.

Dr. Arun Chandra Dutta

Convenor, Vice Principal

Grievance Redressal Committee

Phone: +91 86385 49285

Grievance Redressal Committee

  • Chairperson: Dr. Dip Saikia, Principal
  • Convenor: Dr. Arun Chandra Dutta, Vice Principal
  • Members:
    • Deepa Sarmah Borthakur, Associate Professor, Dept. of Assamese
    • Dr. Pabitra Bharali, Associate Professor Dept. of English
    • Digbijoy Buragohain, General Secretary, CSU

Structure & Composition of Grievance Redressal Committee

The committee shall consist of:

  1. Principal of the college – Chairperson;
  2. Three senior members of the teaching faculty to be nominated by the
  3. Principal – Members;
  4. A representative from among students of the college to be nominated
    by the Principal based on academic merit/excellence in
    sports/performance in co-curricular activities – Special Invitee.

Grievance Submission Portal

Submit your grievance here

Student Grievance Redressal Committee Policy

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Grievance Redressal Mechanism

  • On receipt of a complaint, the Institution shall refer the complaint to the Student Grievance Redressal Committee, along with its comments, within 15 days of receipt of the complaint.
  • The Committee shall fix a date for hearing the complaint, which shall be communicated to the aggrieved student.
  • An aggrieved student may appear either in person or authorize a representative to present the case before the Committee.
  • The Committee shall report with recommendations, if any, to the aggrieved student within a period of 15 days from the date of receipt of the complaint.

Definition of Grievance

  • Grievance means and includes any complaint or dissatisfaction, whether expressed or not, relating to academic and non-academic matters as defined under Regulation 2(h) of the UGC Regulations, 2019 including the grievances relating to internal assessments. Provided that the grievance shall not include the grievances made before the Sexual Harassment Committee, Anti Ragging Committee and SC/ ST Commission.
  • Student Grievance Redressal Committee means the Committee constituted under this policy as per the UGC Regulations, 2019.
  • Aggrieved student means a student, who has any complaint in the matters relating to or connected with the grievances defined under UGC Regulations, 2019.
  • Student means a person enrolled or seeking admission to Digboi College.